Common Questions
Everything you might want to know before calling us
about your sump pump.
How do I know if my sump pump needs to be repaired or replaced?
If your pump is making unusual noises, running constantly, or
failing to turn on during heavy rain, it likely needs attention. Pumps under 7–8 years old can often be
repaired. Older units or those with recurring issues are usually better off replaced — we'll give you an
honest assessment before recommending anything.
Why does my sump pump keep running even when it's not raining?
This usually means the float switch is stuck in the "on"
position, the pump isn't moving water efficiently, or there's a high water table beneath your home. In
Barrie's clay soil areas, groundwater can remain elevated long after a storm — the pump keeps running to
compensate.
What is a battery backup sump pump and do I need one?
A battery backup activates automatically if your main pump
fails or the power goes out. In Barrie, ice storms regularly knock out power — often during the exact
conditions when your pump is working hardest. A backup system is one of the best investments you can make to
protect a finished basement.
Why did my sump pump fail in the middle of winter?
The most common cause in our area is a frozen discharge line.
When temperatures drop to -30°C, water sitting in the exit pipe can freeze solid, creating a blockage that
burns out the motor. We install anti-freeze fittings and ensure discharge lines are properly routed to prevent
this.
How often should a sump pump be serviced?
We recommend an annual inspection — ideally before the spring
thaw, which is the most demanding period for any sump pump in Simcoe County. A quick check of the float
switch, check valve, and discharge line can catch small problems before they become costly ones.
What causes a sump pump to short cycle?
Short cycling — where the pump turns on and off every few
seconds — is usually caused by a missing or faulty check valve, a pit that's too small for the water volume,
or a float switch set too close to the pump. Left unaddressed, it puts significant strain on the motor and
leads to early failure.
My pump is running but water is still rising — what's wrong?
This usually means the pump isn't powerful enough for the
volume of water coming in, the discharge line is blocked or frozen, or the intake is clogged with debris or
iron ochre buildup. We'll diagnose the cause and fix it — not just the symptom.
Do you offer emergency sump pump service?
Yes — we're available around the clock. A sump pump failure
during a storm or spring thaw can cause significant water damage within hours. Give us a call and we'll get
someone out to you as quickly as possible, day or night.
